Vicidial Manager Manual Pdf 67
vicidial is a powerful voice contact manager, and it is super easy to use with a nice set of features to dial contacts, manage contacts, schedule and publish contacts, report contacts and more. i’ve had it running in a call center for 7 years now and it’s been a great experience, but if you need a feature that is missing or if you have some suggestions for improvement you can write a review on the vicidial website.
call center managers know that call centers can be the single biggest expense in any business. your call center can be your most cost effective resource. in this manual, we will cover how to configure a basic call center using the vicidial call center software. we will also cover how to configure a contact center with the vicidial application. this manual is a starting point to getting a basic call center operational.
comentarios: i’ve installed/deployed vicidial a few times and the support by the developer is excellent. i’m looking forward to see how far vicidial can take us when we get to the call handling side of things.
comentarios: we have deployed a 60 agent call center using vicidial. we have no downtime, uptime 100% with the exception of very small incidents of power outage. we have a mix of linux and windows servers. vicidial was easy to install and configure. we have not had to do any customizations on the server side. vicidial has a nice web interface to control the server.
comentarios: we have deployed a 30 agent call center using vicidial. we have had no downtime, uptime 100% with the exception of one server incident. we have a mix of windows and linux servers. vicidial was easy to install and configure. we have not had to do any customizations on the server side. vicidial has a nice web interface to control the server.
all the functions in the software i tested worked well. some were a little outdated, but that’s just the way the call centers used to do things. i was able to set up campaigns, runs and the way the software handled calls. i used every feature of the software.
the only downside i found to the software is the reports. i was able to use the database reports to create my own reports and get a ton of information i would have never been able to get with the standard reports. but, when i sent the reports to the network administrator, i received no information. i was hoping to get some information about the order in which the reports were run and other reports that were created. i was told this was not possible with the reporting system in vicidial, but i do not believe the developers of vicidial gave this feature a lot of thought. i guess you can’t have everything. i will try to continue making my own reports and hope that this article will help someone else with this issue.
there is a feature that i found very useful, even if it was a little outdated. this feature is “per call logging”. if you are tracking what was said, when the call was started, when the call was ended, what type of call, dialed digits, duration, etc.
stable: i’ve been a vicidial admin for a seven server cluster for about four years now. hopefully i didn’t jinx myself – but zero days of down time in that entire time frame. if i had to sum up any downtime in hours, i’d ballpark less than 30 minutes per month total (95% floor manager/agent) errors (sql typo, running lists empty, bad listmix status choice). this is a small operation, 20-40 agents, blend of inbound/outbound, 150,000 calls/day, running 5-6 days per week, 8hrs per day.